Privacy Policy
Elite Recovery Group, LLC
Effective Date: [1/1/26]
Elite Recovery Group, LLC (“Elite,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us during business operations.
This Privacy Policy applies to information collected through the Elite Recovery Group, LLC website and through communications related to our collection activities. It does not apply to third-party websites or services not controlled by Elite.
Information We Collect
Personal Information
We may require verification of your identity before responding to any privacy request. We may also collect personal information that identifies, relates to, or could reasonably be linked to you, including but not limited to:
- Full name
- Mailing address
- Email address
- Telephone number
- Account or reference numbers
- Information related to a debt or obligation
- Payment information (when submitted to us)
We collect this information when you voluntarily provide it, communicate with us, make a payment, or interact with our website.
Automatically Collected Information
Our website may collect limited non-identifying information such as IP address, browser type, or access times for website security and functionality. We do not collect detailed information about your computer hardware or software.
How We Use Your Information
Elite uses personal information for legitimate business purposes, including:
- Communicate with you regarding an account or inquiry
- Process payments and transactions
- Verify your identity
- Provide customer service and support
- Comply with legal and regulatory obligations
- Maintain records as required by law
- Improve our website functionality and operational efficiency
We do not use your personal information for unrelated marketing purposes.
Payment information is processed through secure third-party payment processors and is not stored longer than necessary.
Sharing of Personal Information
Elite does not sell or rent personal information to third parties.
We may share personal information only in the following circumstances:
- With service providers who perform services on our behalf (such as payment processors, mailing services, or IT support), who are contractually required to protect your information
- When required by law, regulation, court order, or legal process
- To protect the rights, property, or safety of Elite, our users, or others
- In connection with a business transfer such as a merger or acquisition
Sensitive Personal Information
Elite does not knowingly collect or disclose sensitive personal information (such as race, religion, or political affiliation) except where required by law or with your explicit consent.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information, subject to legal limitations
- Opt-out of non-essential communications
This does not apply to communications related to an active account, debt servicing, or legally required notices.
To exercise your rights, contact us at:
Email: support@ergroupllc.com
Please include sufficient information for us to verify your identity and locate your records.
Email Communications
If you receive non-account-related emails from us, you may opt-out at any time by following the instructions in the email or by contacting us directly. Transactional and legally required communications may still be sent.
In addition, consumers may request reasonable communication preferences consistent with applicable law, including the FDCPA and Regulation F
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. Access to personal data is limited to authorized personnel only.
Please note that no method of transmission over the Internet is 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfill business purposes and comply with legal, regulatory, and contractual obligations.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
Elite may update this Privacy Policy from time to time. Any material changes will be posted on this page at an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:
Elite Recovery Group, LLC
Email: support@ergroupllc.com